Warehouse Operations Shift Lead

Department: Operations

Reports to: Operations Manager

Position Summary

• The Shift Lead is responsible for supporting daily warehouse operations through a hybrid leadership structure. This role functions as an Area Manager, working directly with the PHL Warehouse Manager to manage workflows, oversee specific operational areas, and execute hands-on tasks.

• The Shift Lead plays a key developmental role within the warehouse leadership team and serves as the second-in-command to the PHI Warehouse Lead. This position is essential to maintaining continuity, quality, throughput, and accountability across the afternoon and evening hours.

Essential Duties and Responsibilities

• Work closely with the PHL Warehouse Manager to prioritize and manage daily workflows across assigned operational areas.
  
  

• Execute hands-on warehouse tasks including receiving, putaway, picking, packing, inventory control, replenishment, and cycle counts.

• Support “Get to Zero” by ensuring all orders, returns, and refurbishments are completed and products are in their designated locations by the end of the day.

• Assist in coordinating inbound and outbound logistics to ensure timely processing of deliveries and returns.

• Monitor accuracy, throughput, and SLA adherence within assigned areas, addressing issues promptly.

• Maintain an organized, safe warehouse environment, ensuring all items—including RTM materials—are correctly logged and stored.

• Resolve operational roadblocks quickly and escalate when needed.

• Identify process gaps and contribute to continuous improvement initiatives led by the Warehouse Lead

• Direct team members to complete remaining orders, returns, and quality checks to ensure end-of-day “Get to Zero” goals.

• Manage area workflows, task assignments, and resource allocation to maintain operational momentum.

• Oversee adherence to SOPs, quality standards, and safety requirements across all activities.

• Address and resolve escalations, operational exceptions, and workflow bottlenecks in real time.

• Ensure accurate documentation, QC procedures, and compliance with established processes.

• Provide end-of-day reporting and handoff notes to the PHI Warehouse Lead and next-day leadership.

• Serve as the evening escalation point for cross-functional partners (Support, Procurement, Engineering, Accounts) as necessary.

Qualifications

• Ensure consistent adherence to SOPs across all shifts, modeling best-practice behaviors for associates.

• Assist in identifying opportunities to improve quality, accuracy, and efficiency across warehouse processes.

• Monitor and document QC activities and ensure corrective actions are implemented appropriately.

• Participate in projects aimed at improving KPIs such as accuracy, throughput, SLA performance, and inventory integrity.
  
  

Physical Requirements

• Able to lift up to 50lbs

• Able to stand for long periods of time with frequent movement around various warehouse locations